{"id":907,"date":"2022-08-23T16:35:55","date_gmt":"2022-08-23T14:35:55","guid":{"rendered":"https:\/\/www.bianchiindustry.com\/?page_id=907"},"modified":"2023-05-03T10:48:02","modified_gmt":"2023-05-03T08:48:02","slug":"products-warranty","status":"publish","type":"page","link":"https:\/\/www.bianchiindustry.com\/en\/products-warranty\/","title":{"rendered":"PRODUCTS WARRANTY"},"content":{"rendered":"

GENERAL WARRANTY TERMS AND CONDITIONS<\/strong><\/p>\n

In accordance with the general sales terms and conditions, this certificate enables you to benefit from our Warranty against manufacturing or material defects and from the free supply of parts to replace parts acknowledged to be defective during the Warranty period, at no additional cost.
\nAny intervention under Warranty is subject to full payment of the price by the customer in compliance with the agreed terms and conditions.<\/p>\n

PRODUCTS COVERED BY THE WARRANTY<\/strong><\/p>\n

The Warranty covers Bianchi Vending and Brasilia products manufactured by Bianchi Industry S.p.A. but does not cover any systems connected to them.
\nThe Warranty covers all malfunctions of the product supplied by Bianchi Industry that were present when the product left its factory.<\/p>\n

DURATION AND VALIDITY OF THE WARRANTY<\/strong><\/p>\n

The product is guaranteed by law (Italian legislative decree 24\/2002) against any manufacturing faults for 12 months from the date of delivery of the product by Bianchi Industry Italia. However, within 6 months of delivery by Bianchi Industry Italia, our customers can benefit from the “Warranty Activation” procedure that extends the Warranty for a further 6 months from the date of delivery. The equipment installation module is attached to this document and available in the use and maintenance manual and on the Internet websites www.bianchiindustry.com<\/a> and www.bianchivending.com<\/a>, in the “Warranty” section. This module enables you to notify to Bianchi Industry that you are operating the equipment and to report any teething problems and indicate how satisfied you are with your purchase. In order to activate the Warranty, fill in the document and send it by fax or email to the Bianchi Industry Customer Care number or address (shown on the form) within 3 days of installation of the product. If there are operating problems in the 12 months following installation, the Bianchi Industry Warranty will cover the spare parts required to solve the problem. In order to request these spare parts, you can use the Warranty form attached to this document in the use and maintenance manual and which is available on the Internet sites www.bianchiindustry.com<\/a> and www.bianchivending.com<\/a>in the \u201cWarranty\u201d section. The customer may request that the spare part be sent to an indicated destination. In this case, dispatch exempts the manufacturer from Warranty liability (unless a new fault arises in the dispatched part in the following twelve months). If the fault is covered by Warranty, the cost of dispatch of the spare part will be borne by the manufacturer. The manufacturer may replace faulty parts with regenerated parts, the obligation still applying to extend the Warranty for a further 12 months from the replacement\/dispatch of the part. The Warranty expires in all events within 18 months of the dispatch of the goods.<\/p>\n

VOIDING OF THE WARRANTY<\/strong><\/p>\n

The Warranty does not apply in case of failures caused by: Failures and breakage caused by transport. Failure to load water (where applicable). Frost. Wear and tear, negligence, neglect of use and poor maintenance by consumers because of failure to comply with what is written in the maintenance and installation manuals of the product. Incorrect installation or repair operations performed by unskilled personnel or not trained by BI\u2019s Training Centre. Fire, flood, inductive\/electrostatic discharge caused by lightning or other phenomena outside, lack of electricity, voltage variations or anomalies. Lime scale build-up in the pipes, for which we always recommend the use of limestone filters that dramatically improve the reliability over time of distributors. Warranty is not granted, unless proved that it is a manufacturing defect, for all moving parts and removable handles, lamps, glass parts and rubber, any accessory, consumable and all external components on which the consumer can take action during use. Warranty is also not granted on those products which, for the manufacturer’s declaration, are or could be subject to defects that limit their use and for which a price reduction is agreed with the client to compensate for the reduction of the product\u2019s value. In no event will BI answer or be liable for the consequences, including special, consequential, indirect damage or similar and including loss of profit by its own and\/or third party assigns, except in the case of intentional of gross negligence. BI is not liable for any damage to persons, things, animals, which may directly or indirectly be caused by improper use of the goods. We decline all responsibility. In no event shall the liability ever exceed the price paid by the customer for the single order from the content of which possible claims\/compensations are derived.<\/p>\n

EXPIRY OF THE WARRANTY<\/strong><\/p>\n

Once the Warranty period has expired, all the costs arising from the repairs shall be borne by the customer.<\/p>\n

LIMITATION OF LIABILITY<\/strong><\/p>\n

In no case is the manufacturer liable or deemed to be liable for the consequences, including damages even the special, consequential, indirect or similar ones, and including the loss of earnings caused by the manufacturer and\/or third parties except for cases of malicious damage or gross negligence. No liability is accepted for harm to persons, things, animals that are due directly or indirectly to improper use of the goods. No liability is therefore accepted. In no cases can liability exceed the price paid by the customer for the single order, the content of which gives rise to claims for damages\/compensation.<\/p>\n

DEGREE OF PROTECTION OF EQUIPMENT<\/strong><\/p>\n

The degree of IP protection provided in the documentation and maintenance manual in the other diagrams present in the devices may be understood on live parts, for equipment in place, complete with all its parts, including lamps.<\/p>\n

SAFETY REGULATIONS<\/strong><\/p>\n

The products in their standard version comply with the “CE” European Community Directives. For any other destination for the material in question, the customer and\/or his successors will require prior written permission directly from the manufacturer stating the necessity of the case. It\u2019s the manufacturer\u2019s choice whether or not to issue the authorisation.<\/p>\n

PARTS AND THIRD PARTY PRODUCTS<\/strong><\/p>\n

Parts, products and accessories manufactured by third parties, even if integrated in the machines, are not covered by this Warranty. The Warranty is issued directly by the manufacturer of the defective product. If requested, BI will act as an intermediary between the customer and the thirdparty manufacturer. In this case, however, BI excludes any liability for the agent.<\/p>\n

PARTS AND THIRD PARTY PRODUCTS<\/strong><\/p>\n

Parts, products and accessories manufactured by third parties, even if integrated in the machines, are not covered by this Warranty. The Warranty is issued directly by the manufacturer of the defective product. If requested, BI will act as an intermediary between the customer and the thirdparty manufacturer. In this case, however, BI excludes any liability for the agent.<\/p>\n

 <\/p>\n

<\/i> First installation form – warranty activation<\/a>
\n<\/i> First installation form – warranty activation (Excel)<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

GENERAL WARRANTY TERMS AND CONDITIONS In accordance with the general sales terms and conditions, this certificate enables you to benefit from our Warranty against manufacturing or material defects and from the free supply of parts to replace parts acknowledged to be defective during the Warranty period, at no additional cost. Any intervention under Warranty is […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-907","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nGaranzia distributori automatici e macchine da caff\u00e8 - Bianchi Industry<\/title>\n<meta name=\"description\" content=\"Garanzia distributori automatici e macchine da caff\u00e8 Bianchi Industry, oggetto della garanzia, durata e validit\u00e0 della stessa.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bianchiindustry.com\/en\/products-warranty\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PRODUCTS WARRANTY\" \/>\n<meta property=\"og:description\" content=\"Garanzia distributori automatici e macchine da caff\u00e8 Bianchi Industry, oggetto della garanzia, durata e validit\u00e0 della stessa.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bianchiindustry.com\/en\/products-warranty\/\" \/>\n<meta property=\"og:site_name\" content=\"Bianchi Industry\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-03T08:48:02+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bianchiindustry.com\/en\/products-warranty\/\",\"url\":\"https:\/\/www.bianchiindustry.com\/en\/products-warranty\/\",\"name\":\"Garanzia distributori automatici e macchine da caff\u00e8 - 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